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SHIPPING

We use first-class international couriers.
Please note that Europe requests import duty that must be paid at the time of customs clearance.

FLAT RATE OF 40$ FOR ALL PRODUCTS
FREE SHIPPING OVER 20
0$

Duties

CUSTOMS DUTIES AND TAXES

Generally speaking, when the declared value of your parcel is lower than the country’s tariff threshold, it normally will not be taxed (but the case of fraud declaration is another matter). If your parcel is taxed, you need to pay taxes and help clear the customs in time.

 

"Free-tariff" threshold by Country:

Country                        Amount

The United States       800 USD

Canada                          20 CAD

The United Kingdom   135 GBP

Australia                   1000 AUD

EU                                  0 EURO

Russia                       1000 EURO

Japan                          130 USD

Singapore                   300 USD

New Zealand              300 USD

Swiss                            100 CHF

 

 

 

FOR EU CUSTOMERS:

please note that being the exemption set to 0Euro, in EU all goods need to pay VAT which is 20-25% depending on the Country. The picture shows as an example, the checkout of a customer in Bulgaria(EU). In this case the Promo-Code discount (for example for fists order)  compensate the VAT. This is the EU regulation as well other Countries as seen in the list above, and it is out of our control.

 

Notes:

1. The customs tax threshold of Switzerland is 100 Swiss francs and the VAT (value-added tax) threshold is 65 Swiss francs.

2. Canadian, European customs are strict on parcel inspection. Commercial express such as DHL, UPS, FedEx, etc. are more likely to be subject to tariffs.

3. For EU countries, some routes provide ioss services. You can choose whether to use the platform ioss agent to pay taxes in advance, and you can refer to VAT Reform in the UK and EU Countries for details.

 

Parcel submission tips:

1. The weight of the parcel is the important basis for the customs to judge it as civil parcel or commercial parcel. A 10kg parcel will be more likely to be regarded as a commercial parcel. So please consider the weight of the parcel when you submit it. 

2. Excessive quantity of the same product is also the basis for being judged as a commercial parcel. Please try to avoid sending a large amount of the same product in one parcel.

3. Due to the customs policy, please consider carefully for sending medicines.

 

The above information obtains from Internet data collection and collation, which is only for reference, may not be updated and does not serve as a standard guidance.

 

Customs clearance instructions:

The cost of customs clearance for non-tax-exempt/non-support ioss proxy service routes shall be borne by the user. The customs inspection of the parcel is basically in the form of random inspection. If the customs considers your parcel to be special (for example: large in size, too heavy in weight, or contains sensitive items, etc.), the customs will generally take the initiative to contact the recipient to provide invoices or customs clearance documents ( The cost of customs clearance shall be borne by the recipient). The cost of the parcel being returned or destroyed due to the failure to contact the recipient or the recipient's failure to cooperate with the customs clearance will be borne by the recipient.

If you need a customs clearance invoice, you can contact us to obtain it.

RETURN POLICY

Ars Venandi Global Store Returns

At the courier delivery

Immediately control the item, if is defective, damaged, or incorrect, immediately communicate with the delivery company and ourselves via email to av@ars-venandi.com. Upon our approval, you'll be refunded the full cost, including - if the case - the Import Fees, once your return is processed.

Not later than 14days

If the product is eligible to refund, you will be provided with a courier return label (included return address) which allows you to return the item(s) to the return point address located in USA and Europe. You can find your most convenient drop-off  location using the website of the specific courier you choose. The returning product must be unworn, unused, unwashed, and in undamaged condition, with all original tags intact and attached.

You need to return the item at your own expense and we you return the item(s) using a trackable method at the courier of your choice. Free return in United States

Refund timing

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our return location, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
NOTE: items customized or tailor-made are not returnable but we will be available to any requested modification.

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